Frequently Asked Questions
Can't find what you're looking for below?
- I can't log in - what do I do?
- How do I request my username or password?
- My temporary password expired.
- A temporary password was sent to my e-mail account, but I did not request one.
- How do I change my password?
- How do I change my secret question?
- Why can't I change my username?
- Why does the login screen seem to refresh over and over?
- How do I register to create my online alumni account, including my free alumni e-mail address?
- Why can't I access certain features of the web site?
- How do I find out what my Stanford University ID (SUID) is so that I may register?
- Why doesn't the system recognize my degree, birth date, and class year when I try to register?
- How do I update my contact information in my alumni profile, including my preferred e-mail address and mailing address?
- How do I remove certain information (add privacy) to my profile?
- My Stanford degree information is incorrect in my alumni profile, but I cannot update it. How can I fix it?
- How can I see how my profile appears to others?
- Family member information listed in my alumni profile is no longer correct, but I cannot update it. How can I fix it?